Shipping Information

Illumina home ” This policy is applicable to (UK) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING CHARGE

Free shipping for all orders.

TRANSIT, HANDLING & ORDER CUT OFF TIME

Order handling time is 1-3 business days (Monday to Friday).

Generally, shipments are in transit for 4-6 days (Monday to Friday).

Cut off time : 7pm Greenwich Mean Time (GMT)

Delivery Terms

We use USPS, DHL to deliver the product.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@illumina-home.com

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

CONTACT INFORMATION

info@illumina-home.com

Company name: DK Works Limited

Registration number: 77508988

Company address: Room 20, Unit 03, 7the floor, Block B, Tuen Mun Industrial Centre, 2 San Ping Street, Tuen Mun, Hong Kong

Customer service : Monday to Friday from 9 a.m. to 8 p.m.